Local tech help from someone you can actually speak to.
Hi, I'm York Ortiz. I run Promositron from Crystal Palace SE19, with on-site support across South London. 25+ years making technology work for real people — from home offices and busy households to cafés, salons and small businesses that just need their Wi-Fi to stop dropping out.
Why I started Promositron
After 25+ years in IT, from corporate networks to home-office printers, I kept seeing the same problem: normal people and small businesses were being made to feel like an afterthought.
Support was either too big and impersonal, or too informal to rely on when something actually broke.
Show up, speak plainly, fix the problem, and confirm the cost before work begins.
Based in Crystal Palace SE19, helping homes, home offices and small businesses across South London.
If you're tired of ticket queues, confusing jargon, or support that vanishes when you need it, give me a call. Let's sort it.
York Ortiz
Founder · 25+ years in IT
Opening hours, 7 days (London time)Mon–Fri 9am–8pm · Sat 11am–5pm · Sun 12pm–4pm
Three principles behind the service
Local first, always
Based in Crystal Palace SE19, working across South London. Same-day local call-outs available. Not a call centre routing your ticket to someone three counties away.
Plain English, no jargon
York explains what's wrong, what needs doing and what it'll cost before any work starts. No acronyms, no condescension, no invoice surprises.
A real person answers
You deal directly with York wherever possible. No call centre, no ticket-system nonsense, and no being passed from person to person. If York cannot answer immediately, you'll get a reply as soon as possible during opening hours.
25 years of getting things working
PRESENT
Founder, Promositron, South London
Local IT support, Wi-Fi help, printer setup, websites, Google Business Profile help and practical tech systems for homes, home offices and small businesses across Crystal Palace and South London.
2010s
Independent IT consultant
Network infrastructure, remote access, device setup and practical IT guidance for small and medium-sized businesses. Specialist in calm, no-drama technology support.
2000s
Senior IT engineer, corporate sector
Enterprise-level network management, server infrastructure, and systems integration for large organisations. Built the technical depth that now powers a very different kind of business.
1999
Started in IT
First IT role. The internet was new, laptops were the size of briefcases, and Wi-Fi didn't exist yet. A lot has changed since then. The fundamentals haven't.
Ready to sort your tech?
Fast replies during working hours. No call centres. You'll speak to York directly.